Return Policy

Return Policy

For all cases where the customer has requested an invoice and wishes to request a return, the product must be accompanied by a delivery note.


External - Aesthetic Defects:

The customer is obliged to unpack  and inspect the products upon delivery, to confirm the absence of external or aesthetic defects. If the customer notices any type of defect on the product they are entitled to refuse the receipt of the item and return it to the distributor or otherwise notify them within ten (10) calendar days from the delivery.


Product returns - company's charge :

1.In any case in which the products other than are sold are delivered, by type or quantity.

2.In case of damaged packaging.

3.In case that the item is found to have a manufacturing defect (if this is confirmed by the authorized repairer who provides the guarantee of proper operation) or lack of quality, which has been previously confirmed with the company by writing.

4.The customer is obliged to unpack  and inspect the products upon delivery, to confirm the absence of external or aesthetic defects. If the customer notices any type of defect on the product they are entitled to refuse the receipt of the item and return it to the distributor.

5.In cases of return charged at the company, the products must be retunred in the condition received by the customer and at the timeline agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is dismissed.


6.In every case of return, the product/s must be acompanied by the proof of purchase (receipt, invoice) and its complete packaging (exemption: faulty products). The product/s can be return in one of the stores maintained by the company with the brand "MOZIK" nationwide, or by courier.


7.In case of return of a product, depending on the case, a repair or replacement will be made, otherwise the transaction will be canceled if the customer if the customer legally rejects the two previous ones, in which case, provided that the products have been received by the company, the refund will be made in the same method as originally executed. In case the original payment method was a credit/debit card payment through the online store, the company is obliged to inform the bank about the cancelation of the transaction and the bank will then proceed to the refund. The company after this does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the bank.

8.In case of cash payments, where the customer paid in one of the company's stores, the refund must be executed at the store in which the original payment was made. The customer has a right to refund the product/s within fourteen calendar days.


9.In case the products are returned with signs of damage or incomplete in terms of packaging, the company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products upon arrival.


Returns in case of Dead on Arrival (DOA) products:

1.In case a product/s are found defective upon arrival (DOA), the return will be made with shipping costs of the company.

2.Return of a product/s considered DOA will can happen within ten (10) calendar days, from the day of the original delivery. The product/s must be acompanied by the proof of purchase (receipt, invoice).


3.In case of a DOA product retrun, and provided that they have been received and inspected by the authorized repair center of the dealership, the item will be replaced with a new one, or in case that the client does not wish a replacement, a refund will take place via the same original payment method. In case the original payment method was a credit/debit card payment through the online store, the company is obliged to inform the bank about the cancelation of the transaction and the bank will then proceed to the refund. The company after this does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the bank.

4.In case of cash payments, where the customer paid in one of the company's stores, the refund must be executed at the store in which the original payment was made. The customer has a right to refund the product/s within fourteen calendar days.

5.The return of the product and the refund will be made no longer than fourteen (14) calendar days after the original purchase.


Return / Refund 

4.1. The client can notify us within 14 days since their purchase for a return request. To be eligible for a return, the item/s must be unused and in the same condition that they received it. It must also be in the original packaging.

4.2. Return Request

The client has the right to return an item or more within a 14 day limit, starting from the day they received their order. In case of 2 or more shippings of the same order, the 14 day limit starts the day the client receives the last item of their order.

4.3. The return within the 14 days limit is made without any obligation of the customer to state the reasons for the requested return. To be eligible for a return, the item/s must be unused and in the same condition that they received it. It must also be in the original packaging. . The return is approved only if the buyer has no open balance with the company, regarding shipping charges.


4.4. To return their product, the client has to inform the company via email (info@mozik.gr) or telephone (2112340127).

4.5. After the request is made, and the product is received, the company is obligated to refund the client for their purchased item/s. The refund will be executed as follows:


i. in case the customer purchased their order with a debit/credit card as a payment method online the company is obligated to refund the customer with the same method. The company requests a refund from their bank to be credited to the customer and informs them about the transaction request. The company after making the refund request has no responsibility regarding the time or way the execution of the reversal happens.


ii. in case the customer purchased their order with cash paid on delivery, or a bank deposit in the company's account,  the refund will be executed via a bank deposit in the account (IBAN) of the customer. If the customer's bank account does not belong to a bank partner of the company's, interbank charges are borne by the customer.


4.6. In case the customer receives their order from store, the sale is not concidered to be from dinstance and the customer does not have a right to a return.

4.7. The client can notify us within 14 days since their purchase for a return request. If the client returns an item/s without contacting the company and making a request, the company can deny the pickup of said item/s.

4.8. The client is responsible for their shipping costs for returning their item/s. Shipping costs are non-refundable. If they recieve a refund, the cost of the original shipping and any further shipping costs beyond that, will be reduced from their refund. 

4.9. The customer is responsible to compensate the company if they made use other than that which is necessary to determine the nature, characteristics and function of the item/s in the period until the refund/return request and the company is entitled to make a mutual offset for the refund. 

4.10. Exceptions to return/ refund

The customer cannot make a return/ refund request in case of: 
i. Products not suitable for return, for reasons of health protection or for reason regarding hygiene, which have been unsealed, such as in-ear headphones.
ii. Any type of originally sealed products that have been unsealed after delivery.


Safe products - Warranty terms:
 

The company's products for sale are durable, with all the necessary certifications for safe operation included. The products are accompanied by written user manuals (except for the ones simple to use) and a written guarantee of good operation for reasonable duration in Greek. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, the exact contents, duration, validity and the rights provided by the applicable law.
 

The warranty of the device is valid according to the manufacturer from the date of purchase and allow free troubleshooting, as long as the following conditions are met:

A) Dealership guarantee and proof of purchase of the device are present.
B) The fixed components of the deviced (Serial No.) have not been altered
C) The damage is not excluded by the manufacturer's warranty form.

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